An AI chatbot for your business that answers only from your own documents.
We set up AI chatbots for businesses that answer the customers on your website or eshop around the clock, in Greek or English, only from your terms, catalogue and FAQs. Each answer shows where it came from, the chatbot says it's AI from the start, and anything it can't find in your documents goes to a person.
The shop's AI assistant
You are talking to an AI assistant, not a person. It answers only from the shop's terms and catalogue.
Can I return a jacket I bought 20 days ago?
Yes. You have 30 days to return it, as long as it still has its tag.
Source: Returns policy, section 3
What if I've worn it once?
The shop's terms don't cover that, so I can't give you a reliable answer. Someone from the team will reply to you.
Conversation handed to a person
WHEN DOES A BUSINESS NEED A PROPER CHATBOT?
The same question by message, by email, on a scrap of paper and by phone The same questions, every day
"When will my order arrive?", "Can I pay on delivery?", "Can I swap the size?". Someone in the office answers the same things by email, message and phone, while the answers are already written somewhere on the site.
The chatbot answers the usual questions on its own, from your own documents.
One question, step by stepA phone at 23:14 with a customer question waiting Questions at 11 at night
A customer asks in the evening whether a product fits what they already have. By the time you answer in the morning, they have bought elsewhere.
Customers get an answer the moment they ask, even at 11 at night.
A chatbot promises free delivery and returns within 60 days The chatbot promised something you don't offer
You tried a chatbot, and at some point it promised free shipping or returns within 60 days. It answered from what the model "knows" in general, not from your own terms.
It answers only from your terms, and shows where the answer came from.
A table of customer questions with nothing on how often they came or whether they were answered Nobody knows what was asked
The questions that went unanswered are lost. You don't know what information is missing from the site, or which product everyone asks about.
It keeps a list of what it couldn't answer, so you can fill the gaps.
WHAT THE AI CHATBOT DOES, IN GREEK AND ENGLISH
It goes on your website or eshop and answers customers by your own rules, without tying up anyone on your team. It's one of the AI automations we build.
It answers only from your documents
It reads your terms of sale, returns policy, FAQs, data sheets and eshop catalogue. If the answer isn't there, it says so and passes the conversation to a person.
It shows where the answer came from
Under every answer you see the document and the section, with a link. The customer can check it, and you see at once if something in your documents needs fixing.
It says it's AI from the start
It says so before the first message, shows it throughout the conversation and repeats it whenever someone asks. It has no human name or photo, so nobody mistakes it for a person.
It hands the conversation to a person
It does so when it can't find an answer, when the customer asks for it, or when the question is about a complaint or money. The whole conversation reaches you, so the customer doesn't have to repeat anything.
It keeps a list of what it couldn't answer
You see the questions that went unanswered. You fill in the missing page or document, and next time the chatbot answers.
It knows the catalogue and the orders
Connected to the eshop or Odoo, it answers about availability, product details and order status. Before showing an order, it asks for the order number and the customer's email.
ONE QUESTION, STEP BY STEP
What happens from the moment a visitor types a question. Use the switch to see what happens when the answer isn't in your documents.
- The visitor
- The chatbot
- Your documents
- Your team
The answer, with its source, back to the visitor
- A visitor opens the chatbot late in the evening. Before typing anything, they see they are talking to an AI assistant.
- They type: "Do you ship to Cyprus?"
- The chatbot searches only the shop's documents, not what the model knows in general.
- It finds the answer in the shipping terms, and checks that the passage really answers the question.
- The visitor reads "Yes, by courier, in 4 to 6 working days", with a link to section 2 of the shipping terms.
- The documents say nothing about Cyprus. The chatbot doesn't guess.
- It tells the visitor it has no reliable answer and asks whether they would like a person to reply. They leave their email.
- In the morning, your team finds the whole conversation as a request in Odoo and replies to the customer by email.
- The question goes on the list of unanswered ones. Once Cyprus is added to the shipping terms, the chatbot will answer it.
WHERE THE CHATBOT'S ANSWERS COME FROM
Before we set it up, we write down with you where each answer comes from and how it stays up to date. The table usually looks like this:
Scroll sideways to see all columns
| Document or data | What it answers | How it stays up to date |
|---|---|---|
| Terms of sale and returns policy | Returns, exchanges, warranties | As soon as the page on the site changes |
| FAQs | Payments, shipping, delivery times | As soon as the page on the site changes |
| Data sheets and manuals (PDF) | Compatibility, dimensions, instructions | When you upload a new file |
| The eshop catalogue | Availability, product details, price | From the eshop or Odoo, every few minutes |
| Order status | "Where is my order?" | From Odoo, after the customer gives an order number and email |
| Anything not in these | It doesn't answer | It hands over to a person and goes on the list of what's missing |
Your own table may have other rows, depending on what your customers ask.
WHAT THE AI ACT ASKS FOR
Since 2 August 2026, the EU AI Act asks that a chatbot tells visitors clearly that they are talking to AI, at the latest at the first interaction. A line in the terms of use isn't enough, and the notice must also reach people who use a screen reader.
In the chatbots we build, the notice appears before the first message, the "AI" label stays beside the box where the visitor types, and anyone who asks "are you a person?" gets a straight answer. Its answers are also marked in a machine-readable way as AI-generated text, as Article 50(2) asks.
What the Act asks for, from when and who is responsible are all in our guide Chatbots on your site: what they must tell visitors from August 2026.
AN AI CHATBOT IN GREEK, TRAINED ON YOUR OWN DOCUMENTS
An AI chatbot in Greek and English answers your customers and your team from your own documents, at any hour, without anyone digging through files.
A chatbot that checks its sources before it answers
It searches your documents and, before it answers, checks that what it found really answers the question. If not, it searches again or says so plainly. Every answer comes with references, and it remembers the conversation.
Every answer shows its page
Manuals, books and PDFs, in Greek or English, even scanned ones, become knowledge you can simply ask. You see the exact page each answer came from, so you can trust it.
An AI chatbot that works properly in Greek
Most AI stumbles in Greek. So we test search on Greek documents, with questions whose right answer we know, and keep only the model that gets it right.
Got files nobody has time to read? Tell us what's in them and we'll show you how they can answer for themselves.
HOW WE BUILD YOUR CHATBOT
As a guide, for a chatbot on an eshop with terms, FAQs and a catalogue:
Documents and questions
Week 1. You give us your terms, FAQs, data sheets and a few dozen real customer questions from emails and messages. We agree what the chatbot answers and what always goes to a person.
Testing
Weeks 2–3. The chatbot answers the real questions in a test environment. We check every answer and its source with you, and fill in whatever is missing from the documents.
On the site
Week 4. The chatbot goes on the website or eshop, with the notice that it's AI and the hand-over to a person. Your team learns where to see the conversations and what not to expect from the chatbot.
Every month
We go through the list of unanswered questions with you and fill in the documents. That way the chatbot answers more every month.
QUESTIONS
What does an AI chatbot do for a business?
An AI chatbot for a business answers visitors to its website or eshop, in Greek or English, only from the business's own terms, catalogue and FAQs, and shows where each answer came from. It says from the start that it's AI, and anything it can't find in the documents it hands over to a person.
Will it tell my customers something wrong?
It can, like any AI, which is why we set it up with checks. It answers from your documents, and before it answers it checks that the passage it found really answers the question. If it isn't sure, it says so and hands the conversation to a person. The source shows under every answer, so if something in your documents is wrong, you see it and fix it.
Does it work in Greek and English, and with typos?
Yes. Customers write as they write: in Greek, in Greeklish (Greek in Latin letters), without accents or with typos, and the chatbot replies in correct Greek. If a customer writes in English, it replies in English. We choose the model for this job with our own tests in Greek, the harder of the two languages.
What does the EU AI Act ask of a chatbot?
Since 2 August 2026, a chatbot must tell visitors clearly that they are talking to AI, at the latest at the first interaction. The chatbots we build say so before the first message and never pretend to be a person. The details are in our guide to chatbots and the AI Act.
Where do my customers' conversations go?
Where we agree in writing before we start: where they're stored, how long they're kept and which model processes them. Conversations often contain names and emails, so we also give you what your site's privacy policy needs to say about the chatbot.
Can it look up a customer's order?
Yes, if we connect it to the eshop or Odoo. Before showing anything, it asks for the order number and the email used for the order, so nobody can see someone else's order.
What if the customer wants to talk to a person?
They say so, and the whole conversation passes to you, by email or as a request in Odoo. Outside office hours, the chatbot takes the customer's email and tells them when you'll reply.
Will it work with my eshop?
It goes on any website with a few lines of code. If your eshop runs on WooCommerce, Shopify or is a B2B eshop connected to Odoo, the chatbot also answers about stock and orders.
RELATED PAGES
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AI for supplier invoices
Supplier invoices become lines in Odoo, and anything that doesn't add up waits for a check.
Eshop–ERP integration
Prices, stock and orders update by themselves between your eshop and Odoo. That's where the chatbot's answers come from, too.
Guide: chatbots and the AI Act
What a chatbot must say from 2 August 2026, who is responsible, and an 8-point checklist.
TELL US WHAT YOUR CUSTOMERS USUALLY ASK.
And where the answers are today. We'll tell you what the chatbot will answer on its own and what it will pass to you.